Privacy POLICY

This privacy policy describes the fair information practices that govern the collection, maintenance, use, and disclosure of personal information on the TogetherWeSave.com web site provided by Touchstone Energy Cooperative, Inc.

Collection Practices

Like most other web sites, Touchstone Energy Cooperative, Inc. (“Touchstone Energy,” “We,” or “Us”) maintains web logs that automatically record basic, non-personal information about visitors. This information consists of: IP address, type of browser and operating system, date and time of access, pages visited, and referring/exit pages. We typically only use web log information in aggregate form to help make the web site more useful. We like to know which features are popular and how visitors locate the site. Web logs may be used to identify visitors who seek to damage the web site, use the web site in unauthorized ways, or interfere with operations. Information about users who try to engage in any unapproved activities may be shared with law enforcement agencies. The only personal information about a routine visitor that we ask you to provide is your zip code so that We can identify and display for you the electric cooperative that serves in your area.

Uses and Disclosures

Touchstone Energy uses the TogetherWeSave.com web site to provide energy savings information to consumer-members of electric cooperatives and the public generally. Personal information collected through the site may be used from time to time by others hired by us to assist in carrying out financial, management, or other activities. We could be required to disclose this information in response to valid legal process, such as a search warrant, subpoena, or court order. We do not sell, rent, or otherwise share information about users of this site.

E-mail and Web Forms

If you use the TogetherWeSave.com web site to send an e-mail to request information, post a comment or tip in our Energy Savings Forum, or if you provide personal information through the web site in any other way, Touchstone Energy collects and may maintain the information that you provide. Your information may be shared among Touchstone Energy staff and others as necessary to respond to you. Routine e-mail sent to us through this web site or otherwise is not necessarily secure against interception. If your communication contains personal information that you consider sensitive, you may not want to use e-mail.

Cookies

On the Internet, a cookie is a piece of information that a web site transfers to a user’s computer for record-keeping purposes. The TogetherWeSave.com web site uses cookies to ensure you see the opening introduction on the home page once and remembers a user’s energy saving calculation to add to the savings total displayed in the upper right corner of each page.

Links to Other Sites

This web site contains links to other sites, some of which are not owned or controlled by Touchstone Energy. Please be aware that we are not responsible for the privacy practices of such other sites. This privacy policy applies only to this web site.

Security and Data Quality

We maintain this web site and its content with appropriate safeguards to protect against loss, misuse, etc. We are committed to taking prudent steps to ensure that the information we maintain about users is accurate. However, no computer system can ever be fully protected against every possible hazard. We provide reasonable and appropriate security to protect against foreseeable hazards.

Changes in this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it periodically. We will post any such changes here and possibly in other places that We deem appropriate so that you are aware of the changes.

Questions, Access, and Disputes

If you have any questions about this privacy policy, you may send an e-mail to kristine.jackson@nreca.coop. If she is unable to resolve your problem, you may file an appeal with Touchstone Energy’s counsel or her designee by sending e-mail to tracey.steiner@nreca.org or sending regular mail to: Tracey Steiner, 4301 Wilson Blvd. (EP11-253), Arlington, VA 22203.